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We had an issue with our garage door opener.. I contacted AHS and they informed me there were no contractors who would come to where we lived to repair it.

Although, when we purchased our contact, the agent informed us there were lots of contractors that serviced our location, which is 55 miles from Boise, ID. I was told to find one myself, have it repaired, pay for the repairs and send them the paid invoice for reimbursement. I tried calling them back to let them know I had located one.. After being kept on hold for over 20 minutes, the first agent I talked to, hung up on me!!!

I then spent a total again over 3/4 of an hour on hold trying to contact them back with no results. At the time of this writing, we only have approximately 75 days left on our service contact and we will DEFINITELY NOT RENEW!!

Reason of review: Poor customer service.

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Guest

you have to e-mail reimbursement requests to AHSosa@***.com and put the Out Side Authorization Dispatch Number in the subject line. Attach your invoice and let them know your contract number and address and the reimbursement will not take that long.

Hershall Whp

They are the worst...I had a water heater replaced 17 months ago and it went out again. They sent a fumble for $75.

He said it was a pressure issue and fixed a pipe. The screeching sound went away expect when we turned on the hot water. He had to call the company that took a week and then the plumber said it would be $700.00 to replace the water heater that was under warranty. I asked what the prices were for and all the items I already had.

He said he would not come if I did not buy new items we was selling. these items he was charging 4X what they would cost at Loews. He said I had to pay it or he would not install the water heater. Two weeks later the water heater was installed and I had to pay $700.00.

I have been paying for AHS for over 6 years and now this. I asked them what to do and they said they are not in charge of plumber and that if I would like another plumber to come out it would cost me another $75.

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