have had the same issue with my microwave for three service calls. It does work now but the controll panel does not light up where the time and setting show up.
Joe Levkiv owner of Experts Touch Appliance Service of Cleveland Tn is the contractor.
He knew that the panel was not working and said that it had to just reboot, well, it did not. After calling him and AHS they tell me that I do not need to see the panel and if it works they do not plan to do anything else.
DO NOT BUY A SERVICE CONTRACT FROM AMERICAN HOME SHIELD.
If you live in Cleveland Tn, DO NOT USED JOE LEVKIE , owner of EXPERTS TOUCH APPLIANCE SERVICE.