Every time I need to reach them I wait more than 45 mins to an hour. I never had an issues before but this last time I called for a leak in my tub and a stoppage issue.
They sent a plumber. Both issues were plumbing. I paid 75.00 for the fee they charge. They upstopped my stoppage and didn’t fix the leak because the fixtures are old in my tub wall and the company said they need to go into the wall to make sure it’s not coming from inside.
Plus my other bathroom is right behind this one. So AHS will not pay to repair. I had to call them back to tell them that my toilet was making a hissing sound like water is running and they said I had to pay another fee of 75.00 but the issue was already present when the plumber came and I mentioned it and it was not taken care of.
I look in my account with AHS and it shows I paid my 75 dollars but they still show I’m pending payment for what I already paid for and for the hissing sound that the plumber didn’t repair because before he did anything I called AHS and those them I didn’t want to pay another fee. I had been told by customer service I would not have too!
Reason of review: Problems with payment.