Mobile, Alabama
Not resolved

American Homeshield sent a plumber out several times to fix a leak on my hot water pipe under the house. The plumber used "duck tape" to repair the pipe.

Needless to say, the duck tape didn't fix the leak. However, Mostly all of our walls cracked and our floors buckled causing costly damages to our home. Our children were sick from mold and my family had to go without hot water in very cold weather. We are suing American Homeshield and the plumber for the damages to our home, health, and living conditions.

While American Homeshield tries their best to get out of being responsible for the damages, they also sent us a letter saying that they are not renewing our contract. Oouuuch! Talk about insult to injury. If you are or used to be a customer or contractor I will be very grateful if I can get a statement from you sent to my email

Or call me (251)232-5106. I am especially interested in hearing from any contactors and former American Homeshield employees that can vouch for American Homeshield's encouragement to make cheap repairs that only puts a temporary band-aid on the problem and their deceptiveness with denying claims that should be covered. Customers that share horror stories like mine and ended up with damage to their homes, I'd love to hear from you as well.

I am not looking for anyone to testify in court, only a true statement. I will also be willing to give my statement to anyone who needs it.

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I can hopefully shed some light on the situation. AHS will replace the refrigerator if the service tech tells them it is beyond repair.

They base their decision on the report of the tech. The tech will never tell them it is beyond repair because ahs will force the contractor to buy the *** thing. They have a scorecard, the contractors who cost them the least amount of money get the most work. If the contractor calls AHS and says it cant be fixed and AHS buys the appliance, the service company's scorecard is hurt.

the cost of the appliance effects that comapny's cost per call. In my state the cost per call average is $138.00 anything that cost more than 138.00 will hurt our company not ahs, therefore if it will cost me more in parts than what ahs pays me I will do everything possible to avoid replacing anything


I am also a customer that has not been satisfied with the work done on my refrigerator. It is a Sub Zero, 15 years old.

It started leaking into the freezer. I have made no fewer than 4 calls for its repair. Each time, it stopped leaking long enough for me to have to pay the extra $95 service call. The last repairman promised this would be the last time it was a problem and two months later, it is worse than ever.

I was told by this gentleman that they will never replace the refrigerator because of its cost, and that they will continue to do patch work as long as I called. So far I have paid about %400 plus my monthly $50 fee.

I'm sick of calling them and will probably replace the refrigerator myself. Meanwhile I'm stuck paying them the monthly fee for another 11 months.

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