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1.0
Details
Called for service on my central air unit on July 18th and here we are August 14th, almost a full month, 33 calls later and my unit is still not repaired. Therefore I requested a full refund of the $655.40 and was offered a prorated refund of $439.00 more than 33% less...
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2 comments
Anonymous
#1732734

How does one determine a business as inept, dishonest, and unreliable before using them? You come here BEFORE doing business with them, not after! You live and learn.

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Review
#1623009 Review #1623009 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
They sell services they are unable to provide
Loss
$655
Preferred solution
Full refund

American Home Shield review in Lansdale, Pennsylvania: WORTHLESS

1.0
Details
Called 07/18/19 for service on my Central Air Unit here we are almost an entire month and 33 phone calls later and all they did was take my money and offer me a 33% refund of the warranty refund price. You would be better off throwing your money out the window than buying a home warranty with AHS. If I could provide zero stars as a rating, I would!
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Review
#1622991 Review #1622991 is a subjective opinion of poster.
Product
American Home Shield Warranty
Horrible Company! American Home Shield was notified of a covered AC unit failure 2 years in a row due to a leak in the Freon. Both times there agent dispatched refilled the freon even though leaks were identified. After inspection from an outside agent they did agree...
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1 comment
Anonymous
#1712163

You won. Had to have Ahs work on your stuff, and got an outside provider ito find leaks and “make” Ahs contractor do something he had to pay for without reimbursement from AHS.

That’s right—the contractor does as little as poosible, because he is not getting paid, and even has to provide the new equipment. Therefore, you get what you get.

Review
#1575744 Review #1575744 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Bad quality
Loss
$6000
Preferred solution
Full refund
Called them and they said it would be 24 to 48 hours for someone to schedule a appointment in the mean time we have a spring and that leak would have drained water we called another contractor they came right away my question is why can’t they pay them instead of...
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1 comment
Anonymous
#1693464

Good question, and HERE is the answer: the AHS preferred contractors have an agreement with AHS: in exchange for ALL of the AHS service calls in a 150 mile radius, this poor guy is going to make $100 per claim REGARDLESS of what work he does or how much it costs him for labor, parts and materials. How much did your dude charge?

My guess is it was over $100. AHS is getting a heck of a deal. Only problem is, you have to wait. Oh, and face the possibility of a claim denial, WHICH STILL nets the AHS contractor the same $100 he would get if he fixed it up in a jiffy.

He is killing himself working, because at $100 per pop, he is never going to catch up.

Your dude has more time to breathe, because he is in less demand. Make sense????

Review
#1545374 Review #1545374 is a subjective opinion of poster.
Service
Miller Pipeline Water Pipe Line Installation
1.9
Details
My warranty replaced furnace didn’t last a year until problems started. AHS came out and after the third Technician, someone rebuilt the insides and chalked it up to a manufacturer problem. A year later, I had the AHS furnace inspection where they told me everything...
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1 comment
Anonymous
#1638830

Since AHS doesn’t pay for the work that is done, but instead the contractors themselves do it for free except for your service fee and non-covered charges that you might have paid, there is no quality control in your repairs. All the contractor has to do is get it up and running as cheaply as possible.

The HVAC company is especially interested in the job being cheap because it is HE not AHS that is footing the bill. AHS only pays the flat rate of $200 per heating claim regardless of how many hours or parts are needed. The contractors they use are enslaved and will go under if AHs stops sending them calls. Once AHS takes hold of a small business and ruins their reputation, they can’t survive in the retail market.

AHS becomes their only source of business. It does no good to advertise because customers will spit when they hear the name of the AHS contractor. Would you recommend anybody you’ve met through AHS? The contractors were once hopeful on starting their new business and doing quality work and getting paid reasonably, but once they sign up with AHs the trap is sprung.

They start getting a bunch of calls and think, this is awesome!!!! But a few months in, their AHs contractor relations rep starts lowering the boom on their pricing. They yank the choke chain and “train” them how everything that isn’t a denial will be paid for under the $200 cap per call, out of the contractor’s pocket. The paperwork is a nightmare and the reps at AHS are as bad for the contractors as they are the customers.

Everyone has the same objective: protecting AHS. The contractors would rather do good work and get paid for it, like any other business model, but AHS won’t have ANY part of that. They want complete cost control. They have their contractors providing and installing new HVAC systems for $200!

The contractors don’t want to do it like that and they try their best to get every claim denied so they don’t have to. Then they make up a bunch of inflated non-covered charges like freon or modifications so they can charge the homeowner. The homeowners balk at that but they are in AHS’ trap too. Break out of the trap and that is the only way to stop this insanity.

The AG or insurance commission or BBN is not ever going to stop AHS because they aren’t violating anything.

Everyone is a willing participant who can walk away at any time. Realtors will always use them to help close house sales.

Review
#1460864 Review #1460864 is a subjective opinion of poster.
Service
Furnace Repair
Reason of review
Bad quality
1.4
Details
American Home Shield Review posted at: https://www.valuepenguin.com/american-home-shield-repair-insurance-review 12/1/2018 Unfortunately, we have had the need to file claims under our American Home Shield contract. We have repeatedly found that the information received...
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1 comment
Anonymous
#1606558

Bingo. Paying out of pocket is much more appealing than going through the nightmare.

Inflation is the culprit, causing everyone to consider horrible options such as home warranties to “cover” expenses that are required in home ownership. Peace of mind cannot be purchased. An emergency fund will provide way more peace than a policy. A peace of mind policy is a bank account with at least $500 in it to start out with.

The cost of a year’s policy with AHS. Then add $75 a month in “service fees” to your emergency fund. Your money will be there when you need it, and while you aren’t having emergencies, do your research on local small businesses to see who will help you in your hour of need. Gather phone numbers, business cards, recommendations and reviews for when you need someone.

Build a relationship with real people rather than a call center in the Philippines. Trust me, they don’t give a damn whether you get your refrigerator working, because they dont even have one!

Review
#1412524 Review #1412524 is a subjective opinion of poster.
Service
American Home Shield Claim
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Provide repair service on weekend for outstanding repair requests!
Tags
  • fine print
  • American Shield
  • Home Warranty
  • Repairs Never Completed
Called for repair on our clothes dryer and we were dispatched to ACE APPLIANCE REPAIR in Pgh, PA , Dispatch #491298062. We were serviced by Matt who was knowledgeable, efficient and quite competent! He replaced a Thermal Fuse and we are fine now and can dry our...
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1 comment
Anonymous
#1649148

Glad you had a good experience, but take into consideration that this was a quick fix using a stock part that cost $1.99-5.00. If the repair required a $200+ special order motherboard or a motor, or the dryer was so old that parts were unobtainable, the outcome might not have been positive.

In your situation, the technician make $150 or so and only used a $5 part (which was probably a truck stock item, not requiring a trip across town and another appointment) and a few minutes of his time.

Where it gets dicey is when the same $150 the tech gets is expected to cover a major repair or a replacement dryer. The tech can’t charge AHS any more or he will be fired by AHS, or bumped so far down the list that he won’t get any cal volume from AHS.

Review
#1477170 Review #1477170 is a subjective opinion of poster.
Service
Dryer Repair
Reason of review
Good quality
1.1
Details
AHS has had 2 technicians report my gas stove as unsafe, but it has been over 30 days, and AHS hasn’t repaired or replaced my stove. I opened my claim on 9/18/2018, but AHS keeps running me around. Do not expect this company to honor their warranties. Previously they...
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1 comment
Anonymous
#1585284

Ask AHS for the cashout option and move on with your life. Since this happened to you twice, surely you are going to cancel the home warranty and save for your own repairs, right?

And warn others not to become involved in a home warranty? Or are you one of the ones that enjoys a personal vendetta to achieve justice, and willing to sacrifice your comfort, convenience, time, money, safety and sanity?

Then there are those who don’t have any money, or aren’t willing to spend it on their home, and all they can spare willingly is $50 a month. Take the cashout option and forget about home warranty insurance ripoffs.

Review
#1385856 Review #1385856 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Cons
  • Unpaid claim
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Deliver product or service ordered

American Home Shield review in King Of Prussia, Pennsylvania: Billed for services not rendered

1.2
Details
Billing for services not rendered. The Contractor could not make contact w/AHS to fix central air units. The company was contacted and two contracts with them had been canceled and I am still being billed. The company must outsource the customer service department and there is a severe language barrier.
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Review
#1425665 Review #1425665 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • I had to hire another company to repair what ahs is billing for
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

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Latest Question

American Home Shield Questions
1.0
Details
I have had an issue with my AC for over 4 months. I have had to call AHS to request for service on 4 separate occasions to resolve the same issue. The issue was my air was not blowing cold air, but everything else was working properly. Fist vendor came and fixed it and...
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3 comments
Anonymous
#1691949

You made a bad decision by choosing to recharge your ac system and the leak stop. You obviously had a bad leak, and should have chosen to spend the money on a system replacement instead of paying for the service call and freon on a bandaid repair.

Surely, you knew that leak stop is not a “repair”. The freon money you spent was just flushed down the toilet or thrown out the window, and you should have been looking to purchase a new system. A home warranty is NEVER going to replace your whole system. If you get anything more than a bandaid, it will be a partial repair at best, only if they can’t deny the claim completely.

For $6000 you can get a complete new system within 24 hours, every time. Ahs only allows their HVAC contractors to charge an average of $200 per claim. Seriously!!! Just ask your AHS contractor what his target average ticket total is, which is established by their contractor relations representative, who has the power to cut them off for going over.

Bear in mind, this $200 ticket total includes the customer’s service fee AND the cost of all parts and equipment. So where would a new system come from?

Answer: straight out of the HVAC contractor’s pocket!!!! Not AHS’s!!!!

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Review
#1306583 Review #1306583 is a subjective opinion of poster.
Service
Air Conditioner Repair
Cons
  • Horrible customer service and business practices
  • No accountability for vendor negligence
  • Vendors are not qualified requiring additional service
Reason of review
Work Experience or Job Application
Loss
$1500
Preferred solution
Full refund
Tags
  • home warranty repairs