Arlington, Texas
Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Value for money
Warranty
0 comments

They do NOT replace anything. They pay very little of the cost of needed replacements.

We had to replace an AC air handler in our attic. They sent out a "warranty" AC company who had a 1.9 out of a 5 star rating with multiple complaints. Plus, they wanted to replace the unit with a poorly rated one - last on the list of AC units. With mutliple talks with people I know in the AC business, I was told to "never" let a warranty AC company install any AC units, due to poor knowledge/workmanship.

After going with my own choice of AC installers, I was told "you can't just go out and get who you want" by AHS. They refused to pay one red cent because I didn't play their game.

Product or Service Mentioned: Air Conditioner Repair.

Reason of review: Warranty issue.

Monetary Loss: $900.

Preferred solution: Let the company propose a solution.

American Home Shield Cons: Difficult to deal with.

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