Arlington, Texas
Not resolved

They do NOT replace anything. They pay very little of the cost of needed replacements.

We had to replace an AC air handler in our attic. They sent out a "warranty" AC company who had a 1.9 out of a 5 star rating with multiple complaints. Plus, they wanted to replace the unit with a poorly rated one - last on the list of AC units. With mutliple talks with people I know in the AC business, I was told to "never" let a warranty AC company install any AC units, due to poor knowledge/workmanship.

After going with my own choice of AC installers, I was told "you can't just go out and get who you want" by AHS. They refused to pay one red cent because I didn't play their game.

Product or Service Mentioned: Air Conditioner Repair.

Reason of review: Warranty issue.

Monetary Loss: $900.

Preferred solution: Let the company propose a solution.

American Home Shield Cons: Difficult to deal with.

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