State: Ohio Product: American Home Shield Warranty Clear all filters (7 of 403 reviews match)
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Sick of American Home Shield's lying, cheating, poor quality of appliances & service contractors

1.0
Details
I have paid ahs for over 8 years. I have a pool, but recently found out that they have no pool service contractors in Ohio. No wonder I have so much trouble. I got outside authorization last year to get my heater fixed. The contractor had such a hassle with ahs & didn't get paid for three months. They won't come back this year to service my filter. Ahs let me pay the optional fee to cover my pool equipment for all these years, knowing that they didn't have a contractor in the whole state of Ohio. Every service call has been an extreme nightmare for all appliances. I am searching for a new company
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Author
Location
Dover, Ohio
Product
American Home Shield Warranty
Cons
  • All of the below
  • This company is run by thieves
  • Customer service for repair scheduling and following
Reason of review
All of above
Loss
$1700
Preferred solution
Refund optional pool coverage premiums because they mis represented their services from the beginning of my contract
Review #899296 is a subjective opinion of poster.
0 comments
2.7
Details
We have had an membership with AHS in both of the homes that we have owned and having appliances and systems repaired has been truly been a seamless process. Now that I actually need something REPLACED it's an entirely different story. I have been out of a...
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Author
Location
Tipp City, Ohio
Product
American Home Shield Warranty
Pros
  • Friendly on phone
  • Contractors rock
  • Ability to submit service request
Cons
  • Bad customer care
  • Lacks follow through
Reason of review
Warranty issue
Loss
$3800
Preferred solution
Deliver product or service ordered
Review #813963 is a subjective opinion of poster.
0 comments

American Home Shield - Warranty Review from Alliance, Ohio

1.0
Details
I have had to call American home Shield 4xs because my furnace blower keeps making this loud roaring noise it doesnt kick on and then I smell something burning the thermostat goes black. We turn furnace off from switch ,AMS 's contracted service people have 24hrs too set up service appt.then they still can't get here till the next day ,they come turn on the thermostat,turn furnace back on and say there is nothing wrong .this has been going on for 3 months .I called the gas company and they came out I was told that there has too be a crack in some pipe for air and they red tagged the furnace,when AMS came out the tech,said that 's not possiable that the gas company tech.didnt know what they are talking about ????? but AMS did not even check ,my furnace keeps going out ,there is a problem. When the furnace gets ready to start up instead of the blower kicking in its like its stuck and you hear the blower just roaring. The thermastat shuts off and then you have to go too the basement to shut furnace off from safty switch.
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Author
Location
Alliance, Ohio
Product
American Home Shield Warranty
Reason of review
Poor customer service
Review #791879 is a subjective opinion of poster.
0 comments

American Home Shield Poor Service and Loopholes

1.0
Details
I am sorry to learn you are going through this problem. I am having the same issue here in Ohio. My water heater was leaking from top of the tank. The sub-contractor was very unprofessional from TNR Plumbing located in Columbus and began to added all of these unnecessary pricing such as modifications to the contract. The warranty representative told me that I can hire a plumber on my own and they will reimburse me the cost once they confirm the price they will pay for the work. I am currently looking for a different warranty company due to the loopholes of what they will and will not cover.
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Author
Location
Cincinnati, Ohio
Product
American Home Shield Warranty
Cons
  • Bad customer service
  • Not honoring their contract
  • Inability to define contract terms
Reason of review
Poor customer service
Loss
$1500
Preferred solution
They never call to provide a price on the service to have my water heater replace
Review #728559 is a subjective opinion of poster.
3 comments
I recently had a similar experience with American Home Shield. I am contemplating contacting the Attorney General's office in Ohio along with the Insurance Commission in Ohio to lodge a complaint. I feel their disclosure of what exactly they would cover was not...
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Anonymous
#609638

To get help resolving your customer problems and complaints against AHS. I advise that you utilize the FREE big company social networking complaints resolution services of www...

Author
Location
Columbus, Ohio
Product
American Home Shield Warranty
Review #321310 is a subjective opinion of poster.
0 comments
I'm going to make this as brief as possible and get straight to the point. My fiance and I mortgaged our home in November 2010, and knowing it was a 130 year old Victorian era home, the real estate agent conned the original home owner to buy an AHS warranty for us....
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Author
Location
Cleveland, Ohio
Product
American Home Shield Warranty
Loss
$1
Review #259449 is a subjective opinion of poster.
2 comments
They have given us nothing but issues since we have requested a dishwasher. They sent one guy out, who didn't even take about the box where the motor is, he went back to AHS and said we were negligent and then we were told we weren't covered. so we called back,...
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Anonymous
#124507

American Homeshield sent a plumber out several times to fix a leak on my hot water pipe under the house. The plumber used “duck tape” to repair the pipe. Needless to say, ...

Author
Location
Beachwood, Ohio
Product
American Home Shield Warranty
Review #156321 is a subjective opinion of poster.