American Home Shield - Not reimbursing for portable air conditioners and not fixing or replacing washer
Was told on Oct 2 by one of the AHS agents, Sandra at 2:05 to go buy portable air conditioners since the house was 90-100 degrees in the house after the tech on Sept 28 told us that the part for the air conditioner would take 5 weeks to get. Was just told after several phone calls today that reimbursement has not been approved because it was not on the work order.
We were told to go buy them. Also, we had two techs come and both said that our washer had damaged bearing, and they needed to be replaced or washer replaced because of the expense it would cost to fix. We were denied this claim because they said that the damage was caused by overloading the washer.
No tech ever said that to us. When I called repair service and asked what exactly was on the report, they told me that they couldn't tell me because it was sent online and to call AHS.
User's recommendation: DON’T PAY AMERICAN HOME SHIELD WARRANTY. THEY ARE A SCAM ALONG WITH THE REPAIR SERVICES THEY USE!
Product or Service Mentioned: Frigidaire Fafs4272lw Washing Machine.
Monetary Loss: $772.
Preferred solution: Full refund for portable conditioner and fix washer or replace washer.
American Home Shield Cons: Scam.