1524 Lincoln Hwy, Carroll, IA 51401, USA
Not resolved

Our family of 6 has been without hot water for a week now. According to the customer service rep not having hot water is not an emergency.

I don't know about you but being able to shower and clean dishes is kind of an important thing. In order to get the part covered by warranty which is a common part we have to wait another full weekend for hot water. I could go down the street and get the part but American Home Shield only orders and covers parts from certain companies and it just happens the only part they can get (a fan for the water heater of all things) is in Tennessee and we live in Minnesota. Seriously?

I am pretty sure there is a water heater in every home and they can't find a part around here? Incompetent!!!! The customer service is horrible when you call in!

They do not care about their customers. Do not use this company.

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

American Home Shield Pros: Contractor.

American Home Shield Cons: Customer service.

  • Customer Service And Delivery
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And we are still waiting. Going on a week and a half now.


All I can say is lucky it only took a week. It took them 5 full weeks to get ours done.

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