Water heater valve was broken, hot water was spraying everywhere, and they couldn't dispatch anyone until a week out. Which would mean serious water damage.
I had to call the plumbing company myself, and negotiated for them to come that day. The lady from American Home Shield that I spoke to lied about "trying" to get them to come earlier, and was rude. Every operator I spoke to was foreign and didn't fully understand English. Their English comprehension was a huge problem.
They also DON'T have any service during holidays, which left me with no water for three days!
Many of the companies that they use have 24 hour and holiday services, but American Home Shield doesn't have that contracted. Not a good company
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.