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1 comment
2.0

It has taken 5 days in a heat wave, and I am no closer to getting my A/C fixed even though I pleaded with them to expedite because my 90-year-old father that is handicapped lives with me. All I get is the Philippines, and they can't do anything but send messages to a mysterious dispatching department that has no sense of urgency or care. No one ever calls back at when they say the will.

User's recommendation: DON'T TRUST.

Preferred solution: To get the problem resolved before my father ends up in a hospital!.

American Home Shield Pros: Cheap, Contracted service provider.

American Home Shield Cons: Reps promise you something next rep wont be able to verify it, Not being able to reach someone that can actually do something.

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#2035152

I am on the same waiting time to have my AC fixed. supposedly the Contractor Relations team is going to review my request and will come back with a solution, when I asked about the time frame, they do not have a time frame, when I asked if I can speak to them, it was a NO they only talk to contractors. I asked to speak to Management, they transfer me to an escalated customer service that is very busy (of course, they have so many complaints) after waiting for about 20 minutes, the Rep came back to tell me I will supposedly a call in 24 hours.

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