Scottsdale, Arizona
Not resolved

American Home Shield in theory sent someone out because the in floor cleaning system in my pool was not working. They denied the claim because the "Flugelbender" was non functional.

I am not kidding. They literally made up a word. I have been trying to reach them all day. 35 minutes on hold the first time.

19 the second time and am currently 41 minutes on hold without an answer. I have never experienced customer service this bad.

They make Verizon look like the Four Seasons. Apparently I need 100 words, so American Home Shield is a joke, they suck, they stink and nothing is funnier that while waiting on hold for over an hour to talk to someone, the hold loop says they care about my call.

Product or Service Mentioned: American Home Shield Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

American Home Shield Cons: Who knows, Who knows they refuse to answer the phone.

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