Despite paying my agreed to premium to American Home Shield for a Home Warranty, they have not repair my heat and left me without heat for 18 days. The contractor assigned to this claim has poor communication skills, is unreliable, and was unable to repair the unit with the first diagnosis and part ordered.
A second part is now on order yet no steps were taken to expedite its delivery or installation.
I am requesting a second opinion from a different contractor and any necessary part be overnight mailed. American Home Shield misleads consumers and has not lived up to its claim to “help protect your family's budget from unexpected repairs and replacements on the covered items in your home.”
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Bad quality.