Beware of American home Shield they force you to use their technicians which are low quality resulting in numerous service appointment to get the problem fixed. When you try to call to get information your are left on hold for hours ( I am working on a project so I have the call on speaker, as of this minute the timer says I have been on hold for 48 minutes) I believe their strategy is to just have you hang up.
Industry raters have them as #1 so I can only conclude this is a paid for rating. My advice is stay away!!!
What is interesting is I called new sales to see if they would answer and they picked up in under 3 minutes clearly illustrating that this a business of acquiring new customers and existing customers be damned. Please join me in telling all RE agents to stop recommending this company.
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Not as described/ advertised.
Monetary Loss: $2500.
Preferred solution: Full refund.
American Home Shield Cons: Customer service.