0 comments

Update by user Nov 04, 2020

My heater is not working. I contacted you on 11/1.

I was given a contractor phone number. I scheduled an appointment for wed 12/4 at 1 pm. I called you again to find a SOONER appointment. Since I received no info from you.

I call the contractor yesterday to confirm today appointment he said that YOU canceled my appointment. I called you and was told that another contractor got the order for Friday Nov 6. And could not give me an appointment. I spend 1 hour and 40 minutes on the phone with you to see if I can get HELP to fix my heater What can I do.

It is cold for me and my children!!!! HELP

Original review posted by user Nov 04, 2020

Would some body from headquarters please call me. It is urgent, a matter of life and death!

User's recommendation: Do not trust this company. Their customer service is not willing to help you and when you ask to speak to a supervisor they put you on hold for hours. I spent almost 3 hours on hold today for something they messed up. Still no results and because of this further repair will be necessary.

Product or Service Mentioned: American Home Shield Heat Pump Repair.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

American Home Shield Pros: Customer service is non existent.

American Home Shield Cons: Waiting on hold beyond an hour is unacceptable, Poor customer phone service, Not replace, Callcenter.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1520 reviews
  2. 419 reviews
  3. 81 reviews
  4. 22 reviews
  5. 23 reviews
American Home Shield reviews