It took 3 weeks after the initial assessment by the contractor for AHS to tell me that they can't do anything. It would've taken a lot longer had I not been calling AHS daily for the last week of it.
This company is eager to collect your service fee but will leave you hanging with the actual repair. This has occurred twice for me. My electrical issue and the lack of response from AHS has left me sitting on exposed wires beneath the house for 3 weeks which is a fire hazard. Had I known that they were not going to fix the item, I would've had this resolved a lot sooner by contacting an independent electrician.
When I had submitted the service request, I specifically told the representative the exact problem to make sure it was a "covered item" and the rep proceeded to tell me that they could fix the issue. And here I am in a situation where I was robbed of another $75 for NOTHING. And the issue has yet to be resolved because AHS sat on their *** for 3 weeks while I had to live with this fire hazard. It took them over a month to do a dry wall patch after a leak was fixed a few months ago, and again this was after calling them every day to get them to fix the issue.
And each phone call requires a wait time of 30 mins to 1 hr. What a waste.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Bad quality.
Monetary Loss: $75.