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Our water heater went out sun and we filed a claim. 5 days later and numerous phone calls to get this rectified and all you get are call centers in the Philippines and India.

Women reading from a screen and who you can't understand except for their famous 2 words---I understand. If you understand why can't you people find a contractor in -5 days. We finally got fed up and guess what. We had found a contractor our self and he was out the next morning and replaced the water heater.

When we called to get our 75 dollars back and cancel our membership, did we finally speak to someone in the USA.. How can they be called American, when s you talk to are people over dead.

Out of a ten star rating, we give them a negative 10. This company is a JOKE!!!LLook

User's recommendation: Look elsewhere.

Monetary Loss: $700.

American Home Shield Cons: Long wait time for technician appointment.

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