Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
1 comment

Update by user Jun 25


Original review posted by user Jun 24

American Home Shield is a rip off. They lie to sell contracts.

I was told, I only had to pay a deductible. When the contract company came to fix my appliance, I had to pay them a service fee.

How miss leading. I never received my contract, had to keep calling to get one.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

American Home Shield Cons: Customer service-reliability, Different story each call.

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The service fee IS the deductible. AHS charges your credit card when you first place a service request, before you ever get scheduled with a tech.

The techs used to collect it at the appointment, but that changed because so many customers want to withhold their service fee until their service is complete and they are satisfied. Since satisfaction is unlikely for a variety of reasons, they require it up front. Most doctors’ offices now require you to pay your deductible or Co-pay before you go back to the treatment area. I think they caught on that the patients were slipping out past the checkout lady after the appointment.

The doctor may not give you the prescription you came for, but you still have to pay the co-pay at the time of service. Same with AHS.

People are very creative with their means to avoid payment, even jumping in the car and driving away in a hurry to avoid having to pay when the tech comes to the door to collect. AHS has figured out how to win this game