On Sat. 16th,at approximately 08 am I called AMHS about my toilet leaking and needed someone to come ASAP. AMHS informed me they would not be able to service me until Tues. After days of emptying buckets and unable to sleep.
One provider, who schedule to come at 9 am showed up at 11 am. He came
in with few words, no greeting, looked at the toilet and said I don't know if the company will cover this. He prepared to leave and said that will be $75,
I said no, you didn't do anything. He left and returned in 10 min. said he
would put a shut off valve, but would do nothing more than that. I said that's
not sufficient. Like many others, I had to call a competent plumber on my
own and had to pay $750. They did a great job, knew how to communicate with the customer and I was very satisfied. Conclusion, AMH wants to take
your money every month and give you nothing in return. Not even a decent
discussion about the problem. Supervisors were not available for complaint
or to facilitate anything.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Poor customer service.
Monetary Loss: $750.
Preferred solution: Full refund.
American Home Shield Cons: No real commitment to customer, Deny coverage.