1524 E US Highway 30, Carroll, IA 51401
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STAY AWAY!!! I've had multiple homes previously with AHS and had good experiences, not now!!!

Whether pool, electrical, or any other service, AHS constantly looks for ways not to cover, claiming "not caused by normal wear and tear."

Example: I paid for additional coverage for my salt water pool. The heater developed a leak and died. The first technician said it was due to rodent damage. Denied coverage.

Since the heater electrical was fine, and the heater is made of copper and aluminum, no way it was rodent damage. Called for a second opinion. Second technician said definitely not rodent repair, it was due to a leak that developed over time due to chemicals in the water. AHS said that is not normal wear and tear and since this was the second opinion, coverage denied and no further discussion.

Seriously?

The 2nd tech said that it was normal since the heater was 10 years old.

Called in 3rd tech myself, paid myself for diagnosis -- leak due to normal wear and tear.

AHS will repair -- cost: $3,500!!!

AHS went round and round with explanations, including the heater was not designed for salt water. Great, that is covered according to the contract. But, no, AHS states again, no normal wear and tear.

Similar issue with an electrical problem in the house. Not covered.

Got second opinion, and they agreed to address.

Total SCAM...

buyer BEWARE!!! If you've used AHS in the past, it's not the same.....

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Warranty issue.

Monetary Loss: $3500.

Preferred solution: Full refund.

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Anonymous
#1728696

These home warranties mislead the customers into thinking “coverage” equals care. The coverage is actually provided by the service contractors at their own expense, and only when a denial is not applicable.

You see, the service fee that is paid by the customer, “covers” what is going to get done. If the service company charges AHS more than the service fee, it puts the service company in jeopardy of losing future business from AHS. All AHS wants to pay is the customer’s deductible. If work must be completed, it is at the contractor’s expense.

If the contractor doesn’t understand that, he will be replaced quickly. Make sense?

Anonymous
#1727793

I agree, AHS will now find anyway to not cover what has broken or will jerry rig it just enough to get it working temporarily. The poor companies that are hired by them admit replacement is necessary, but AHS won’t approve or pay for it.

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