American Home Shield is probably the worst company I've ever dealt with. You can read about my first experience with them here: https://www.consumeraffairs.com/insurance/am_home.html...
Now on to my current experience: My dryer broke so I put in a service request.
I got an email and text message telling me that a specific company would be reaching out to me. After 24hrs of not hearing from the company I contacted them, they told me that they received the request but they don't work on my model dryer (LG) so they just decided to do nothing (not contact me, not contact American Home Shield).
They said American home shield had just faxed them a request and didn't bother to call, otherwise they would have told them that they don't work on LG. Now I'm on hold with an expected wait time of 1hr, which seems surprisingly quick for American Home Shield, the company that couldn't possibly care less about their customers.
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Poor customer service.