Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

I contacted AHS 5/23/21 regarding a leak the was damaging my bathroom ceiling. They said Brick St Plumbing with contact me with an appt date.

Brick St arrived 6/3/21, made 2 holes in the ceiling, fixed the pipe and told me they would contact AHS so they could send a contractor to fix the ceiling because they don't do repairs. The tech also said there would be no additional cost to me because it's all a part of one job. I didn't hear from AHS so I called them 6/8/21 to check on the job status. The agent told me they normally wait a week until they are sure the problem is fixed prior to sending someone to fix the holes.

He said someone would call me 6/9/21 to assist with scheduling the repairs; no one called me. I called AHS on 6/11/21 and was told they have to get the size of the holes from the plumber to proceed. They claimed to have left vm and emails.

I also called the 14th, 15th, 23rd and they've all said they escalated the issue; no on called w/ an appt date. They hung up on me 3x.BEWARE

User's recommendation: BEWARE. DON'T USE THIS COMPANY.

Preferred solution: Deliver product or service ordered.

American Home Shield Cons: Horrible customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1872 reviews
  2. 497 reviews
  3. 103 reviews
  4. 27 reviews
  5. 30 reviews
American Home Shield reviews