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Day 45 and talked to vendor that part is ready for pick up. AHS did not order the part that the vendor had requested.
Now after 45 days, a damaged ceiling (that AHS won't cover), a part different from what the vendor had ordered, I now have to pay for additional duct work to install the EVAP AHS purchased because it was not the one the vendor requested.
About eight times I asked to speak to a supervisor and all they told me was that they had to put in a request and that one would call me within 24 hours. NO ONE EVER CALLED.
Talked to the cash option department which was a joke what they were offering. Then they blamed me for stalling the process with the cash out option THAT THEY PROPOSSED. I never requested it.
That happened on 25 June, 18 days after the claim was approved to be repaired. What happened between June 8 - 25 June?
NOTHING BUT EXCUSES.
The customer service was useless.
Oh, but they were right on time charging my card for the service fee and monthly payment.
What a DISGRACE! LACK OF RESPONSEL
User's recommendation: Company has little desire to assist customers.
Monetary Loss: $325.
Preferred solution: Let the company propose a solution.
American Home Shield Cons: Not responsive to severe time of repairs.
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