This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
Day 45 and talked to vendor that part is ready for pick up. AHS did not order the part that the vendor had requested.
Now after 45 days, a damaged ceiling (that AHS won't cover), a part different from what the vendor had ordered, I now have to pay for additional duct work to install the EVAP AHS purchased because it was not the one the vendor requested.
About eight times I asked to speak to a supervisor and all they told me was that they had to put in a request and that one would call me within 24 hours. NO ONE EVER CALLED.
Talked to the cash option department which was a joke what they were offering. Then they blamed me for stalling the process with the cash out option THAT THEY PROPOSSED. I never requested it.
That happened on 25 June, 18 days after the claim was approved to be repaired. What happened between June 8 - 25 June?
NOTHING BUT EXCUSES.
The customer service was useless.
Oh, but they were right on time charging my card for the service fee and monthly payment.
What a DISGRACE! LACK OF RESPONSEL
User's recommendation: Company has little desire to assist customers.
Monetary Loss: $325.
Preferred solution: Let the company propose a solution.
American Home Shield Cons: Not responsive to severe time of repairs.