American Home Shield - Its January 4th, 2019 and I have been without heat since Novemeber 19th, 2018
Update by user Jan 05
insurence for home repaire
Original review posted by user Jan 04
I called for a heater repair and they sent a company out, who replaced the motherboard in the heater. That company had to return because it was still not working and they recommended replacement.
AHS sent 2nd Company , who replaced the mother board a (which took them 2 visits) and still didn't work.. were called back and then they replaced gas valve and said heater putting Co2 into houses. AHS sent 3rd company out who said that gas valve is wrong one and no Co2 but to much oxygen. so here we are today with AHS sending 2nd company back out to fix gas valve an offer for reimbursement for space heaters up t 150.00 (which you cant run at night when its coldest of have on when gone..
2nd co, cant come until 9th of January want to bet no heat all winter.
During the month and half of no heat the dryer quit and I called and then had to call company they sent myself to gat a appointment and it was several days out.
I called AHS and they found a co, that could come in timely manner and then canceled that appointment for no reason on day of service at 645am without even a courtesy call and after hold for over an hour no explanation..
The time off work for all of this is huge and time on hold averaged an hour each time.. Still no resolution on either case.
Product or Service Mentioned: Furnace Repair.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I liked: It seemed like a great company at first.
I didn't like: Placated to and transfered and hung up on, Customer service.