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1.2

We were told our AC was too old to repair, and we needed a new one Because the old system would cost us $600.00 Just for Freon in a rebuilt compressor that has no guarantee if they could find the OLD type of Freon. So after we paid $5000.00 for the new system to be installed in late March we have had The A/C vendor out to our home for several operational problems and now 6 MONTHS later we now have leaks in the overhead air handler and MOLD on the Unit that is spreading in the air in our garage and possibly in our house.

TOTALLY Disappointed AND TAKEN ADVANTAGE OF WITH stealing our retirement funds and polluting our air. We also had similar repair problems with AHS in other homes we had insured with AHS.

We received no repayment for the A/C that in the policy said it would replace if they could not repair. It was a total ripoff to pay all that time for insurance that did not pay off.

User's recommendation: DO NOT USE THEY DO NOT PAY FOR REPLACEMENTS EVEN IF ITS IN YOUR POLICY.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

American Home Shield Pros: Idea of a home warranty, Promises alleged benefits, Looks good to a home buyer.

American Home Shield Cons: Over priceing dishonesty and lying, Being on hold over an hour each time, Vendors are not reputable, Vendors are not experienced.

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#1923897

After this experience, will you be cancelling the home warranty altogether, and having true professionals evaluate and replace the problem components in your home? Or do you plan to continue to perpetuate the dying and rotting components that are plaguing your system?

The contractors employed by AHS are beholden to the company of AHS and will not help you.

You will need to replace a lot more than the AHS contract. Spend the money or be quiet.

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