Update by user Aug 28
Explained the process with me and restored my confidence in them. They even reached out to my contractor personally in response to my issues. Problem solved.
Update by user Aug 28
Update:8/28/18 I received a call from AHS. Impressed they took the time and was genuinely concerned with my issue. The matter has been resolved and they just handled another claim for me, for which I am very pleased.
Original review posted by user Jul 28
So, I am in NC, approximately 92 degrees, as in hot!
I put in a service request approximately 3 weeks ago. The contractor has been to my home at least 10 times for the AC/central air.
1st diagnosis was the compressor was bad and needed replacement. Sad thing is, I had to pay $802 in freon costs. Well, low and behold, the ac unit went back to "not working" status. So, what and why the *** do I have to suck up the cost of the freon when obviously that wasn't the problem.
In this 10 visits, it's a little bit of this, a little bit of that, but then hours later the unit breaks down AGAIN! So now, its Friday, 530p, and my contractor is gone for the weekend. WTH am I suppose to do? Well, I spoke with a rep and she kindly told me I was not considered an 'emergency ' and only at 105 degrees would I be.
Let me say this AHS, I am sure there is a nominal amount of customers that fall into that category, compared to the non-emergencies. Glad to know the needs of the few outweighs the needs of the many. And to top it off, if the contractor works M-F, I have to WAIT UNTIL MONDAY! AHS, you are so precise in your contract about what you will and won't do.
PSA: You should let your customers know if their complaint falls after normal work hours, you are *** out of luck. Write that in your contract. And to boot, you have had my service since 2007, two homes and yet there is no hope for a client after hours. Shame on you.
And shame on you for not being transparent with your customers and SHAME on you that this customer had to absorb $802 only to find out it wasn't even necessary. I feel I am due a refund due to the contractor misdiagnosing my ac unit