Cumming, Georgia
Not resolved
2.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
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I have a combo coverage for one year. $44.08 per month taken automatically from my credit card. An appliance man came out a few days ago. I had some questions and he told me to call AHS for answers. He was great by the way.

For 5 days I have been calling 3-4 different phone numbers. I have been on hold (as a valued customer) for 16 mins, 24 mins, 25, mins and 45 mins. I have tried three departments to talk to. Same result... NOTHING. I have gone on-line to modify and now wanting to cancel my account. THERE IS NO WAY TO DO EITHER!!! I decided to email them through their contact form on-line. I have tried twice and when you hit submit it does not send the message.

This is the ABSOLUTE WORST COMPANY ON EARTH. They are stealing my money. I have called my credit card company to dispute charges. That is the only way to try and get their attention. A class action lawsuit would be best. This company is considered the best???? The best rip off artists perhaps. WOW!!!

Product or Service Mentioned: American Home Shield Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $485.

Preferred solution: Call me, the customer, in order to resolve .

American Home Shield Pros: Quick contact from service provider, Quick response from contractor.

American Home Shield Cons: Literally nonexistent customer service, Zero follow-up, No way to talk to customer no service.

  • poor
  • Nonexistent Customer Service
  • Substandard Customer Service
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