If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you).
I recently went through this same thing! On hold for anywhere from 30 minutes to over 1 hour without a live person ever picking up. NO MATTER what number you call you are on indefinite hold.
I ended doing 2 things:
#1 - Filling in their online form via: https://www.ahs.com/contact/ and there's a part at the bottom portion where they will "contact you" - biggest joke ever!!
#2 - Sending them a Certified Mail, Return Receipt letter cancelling the contract to their PO Box in Iowa.
We just got a letter in the mail - retroactively cancelling the contract on July 15 and telling us that there would was no refund due - even though we'd pay them for 30 days of service.
I agree with you 1,000% - their Customer Service is horrendous and all they care about is getting your money every month.
If you need a Home Warranty Company - go elsewhere!!!
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Poor customer service.