8K views
46 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you).

I recently went through this same thing! On hold for anywhere from 30 minutes to over 1 hour without a live person ever picking up. NO MATTER what number you call you are on indefinite hold.

I ended doing 2 things:

#1 - Filling in their online form via: https://www.ahs.com/contact/ and there's a part at the bottom portion where they will "contact you" - biggest joke ever!!

#2 - Sending them a Certified Mail, Return Receipt letter cancelling the contract to their PO Box in Iowa.

We just got a letter in the mail - retroactively cancelling the contract on July 15 and telling us that there would was no refund due - even though we'd pay them for 30 days of service.

I agree with you 1,000% - their Customer Service is horrendous and all they care about is getting your money every month.

If you need a Home Warranty Company - go elsewhere!!!

Reason of review: Poor customer service.

Location: San Francisco, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Akhtar H Vxb

I am experiencing the same lousy unprofessional service reps making promises and doing nothing. Escalated calls are never returned by escalation managers.

What a Joke this AHS-American Home Shield and its totally un-professional staff is. On the repair front it is no different. Techs come and collect their $100 fee from AHS. These techs do not have the basics of diagnosing the problem.

Google the appliance and order new parts and then replace. What a rip-off. I spent $200.00 of my cash getting a professional trained appliance tech who diagnose and detected the problem in an hour that AHS tech never diagnosed. Calling AHS to send teh tech and replace parts of what the diagnosis was.

Simple standard AHS-answer we don't come back for same repair.

It has now more than one month and my Microwave-Oven combo is out and AHS is not responding with repairs and or replacements. I will recommend consumers to stay away from American Home Shield.

Aryella Ktb

wow

Guest

Your right I am trying to cancel my service and they transfer my phone from one department to the next each time waiting for 30 min plus. I finally change my credit card number so they can't charge me.

After being with them for 4 years they wanted to charge me for the cancellation fee.

I got so frustrated that I said go ahead but this will be the last time I paid anything to them. still, they would transfer my phone to another that does cancellation.

Guest
reply icon Replying to comment of Guest-1911792

Wow, i'm jealous. You were only on hold for 30 minutes.

I was never on hold less than 45-50 minutes.

Never could understand any of those fake British accented Pakistani or Indians. Could you?

Shandra Ljv

During the Covid-19 Pandemic, and us both recently reitired, we decided to cancel American Home Shield after many years on April 15 2020. Notification given to them and Wells Fargo to stop automatic payments.

I continue getting over due payments in the mail. Stayed on the phone waiting to talk to someone over an hour.

Tried to find a email address or speak to someone on line. At our age we don't want any problems with our credit, PLEASE HELP

Guest
reply icon Replying to comment of Shandra Ljv

Call your credit card company. Tell them what date/s & time/s you called and TRIED to talk to someone at AHS, as well as the date/s & time/s you actualy got ahold of someone at AHS.

Tell them you're unhappy with AHS's service and want to dispute the charges (in that you're unhappy with the services, unless you can legitimately claim fraud of some sort, or improper denial of a legitimate claim, as many here have done). If you ask you may be able to get the charges reversed directly from VISA, Am Ex, Mastercard (or whatever brand credit card co you use). If the charges were done on a direct debit, you might have a harder time but may be able to get a refund from your bank or credit union. Sorry you got snookered in their scam too.

And they're "supposed to be the best" home warranty company.

My first experience with them was marginal, at best. This second time, well, I'll just say it was BAAAD.

Guest
reply icon Replying to comment of Shandra Ljv

You'll probably need to write them an actual letter. They DO NOT make it easy to cancel.

I've never run across a company that didn't have an option on their website to cancel, either immediately or on/by a certain date. When you write them, send to BOTH the addresses below, and send one copy certified, and one copy via regular mail. It's an old trick I learned as a paralegal. Some parties in lawsuits won't pick up certified letters and will say that you sent it to the wrong address.

If you send something via regular mail and you don't get a "forward notice" on the recipient's address, the address is most likely "good" and you'll have some teeth to say that they're ducking getting the cancellation notice. You can take that to your bank, credit union or credit card company and possibly get the charges reversed for any months' of service you feel were fraudulent or were after you cancelled.

From https://www.complaintsboard.com/american-home-shield-ahs-b105586/page/5# : American Home Shield P.O. Box 849 Carroll, IA 51401-**** and American Home Shield 860 Ridge Lake Blvd Memphis, TN 38120

Guest

Their service is the worst I have ever experienced with any companies over 30 years. They never tell you about this administrative fee of cancellation until you want to do it.

Where did this ridiculous fee come from.

It costs them that much to process cancellation? It is bad enough that their service is horrible and they try to make money from customers who wish to leave; it is simply a poor business model.

Guest

I totally agree! They are HORRIBLE!!!

I have sat on the phone two different times trying to cancel my policy, they keep giving me the run around saying that that department is busy, my supervisor is busy taking calls, and etc. and etc.

They kept coming back on the line saying the same thing and when I told them I would wait, they just keep on giving me different excuses of why they can't get me to someone who could cancel my policy. CROOKS!!!!!!!

Guest

Horrible customer service

Guest

very bad service with AHS. want to charge me 386.00 to un clog a pipe cash that's not covered under warranty.no work was performed they still took the 100.00 out of my account just for coming out.i contacted my bank and did a stop payment on everything .contract is canceled!

Guest

They are the worst *** of the earth I can't even believe they're still in business they have a thousand plus complaints... I have a month-to-month contract with no set amount of time and they have the audacity to try to charge me $69 cancellation fee because I canceled before the time was up but there is no time I don't have an annual contract it's so illegal

Guest

I'm on hold right now. 2nd time around.

They are the worst! Go with any other warranty company, just not this one.

Guest

STAY AWAY...RUN FAST, RUN FAR. I have only been waiting on a refund since June, so far I've called 4 times, followed up with e-mail (for paper trail), as of this AM I need to wait until mid August. With such poor service they should be out of business.

Guest

Iโ€™ve been a customer for 13 yrs and also bought multiple contracts through them for our home buyers. American home shield has horrible customer service!

They now have a call center in India to boot! On the phone for total of around 6-7hrs to get hot water heater repaired. Itโ€™s still not repaired! They were trying to replace my 80 gallon with a 50 Gallon and wanted me to pay $1250 for code upgrades.

My plumber said they were bogus upgrades and along with their plumber the 50 gallon unit wasnโ€™t big enough. I settled for a cash offer of $400 for me to replace my own h2o heater if I wanted to replace with correct size my house requires to heat bathrooms properly. The cheapest 80 gallon h2o heater is $1000. Their contract states repair or replace with equivalent capacity appliances.

I assume 50 gallons equals 80 in their world. Very shady company I would advise to avoid this company at all cost.

Guest

Absolutely horrible company! Inept service people and the wait for repairs is way too long. had them for two months and I quit!

Guest

I have this same issue. I sold my old house 10 months ago and have made 6 attempts to close this account without any success.

I had to change my credit card to stop the billing. Every time I call I am told the same thing. "Your account is now canceled and will process a refund in 7-14 days." I have yet to get any kind of confirmation, refund, email, text message, phone call, or even a regular letter showing this issue has been resolved.

This morning I got a past due notice via email. Stop billing me and close my account.

Guest

AMEN TO THIS - WORST COMPANY EVER

Guest

I have had good service from AHS techs. I have had all of my houses, including rental properties, covered for years. The only problem I ever have is trying to cancel a contract when a property sells.Type your message here

Guest

These people have been in business for decades. You would think that the insurance division would be on them for their lack of service, etc. Type your message here

View more comments (26)

American Home Shield Reviews

  1. 2028 reviews
  2. 558 reviews
  3. 124 reviews
  4. 30 reviews
  5. 38 reviews
American Home Shield reviews