If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you).
I recently went through this same thing! On hold for anywhere from 30 minutes to over 1 hour without a live person ever picking up. NO MATTER what number you call you are on indefinite hold.
I ended doing 2 things:
#1 - Filling in their online form via: https://www.ahs.com/contact/ and there's a part at the bottom portion where they will "contact you" - biggest joke ever!!
#2 - Sending them a Certified Mail, Return Receipt letter cancelling the contract to their PO Box in Iowa.
We just got a letter in the mail - retroactively cancelling the contract on July 15 and telling us that there would was no refund due - even though we'd pay them for 30 days of service.
I agree with you 1,000% - their Customer Service is horrendous and all they care about is getting your money every month.
If you need a Home Warranty Company - go elsewhere!!!
This person wrote the review because of poor customer service at American Home Shield. Reviewer claimed that he or she wants American Home Shield to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by American Home Shield and american home shield customer care for you to read. This information may help you with your purchase decision.