The worst service I have EVER received by ANY vendor I know. Cooktop broke on 02/01/19, Called AHS on 02/01/19; today is 02/28/19, and we don't have a stove.
This demonstrates their speed of service. They claim their vendors need to schedule an appointment within 48 hours the claim is assigned, we got an appoint for 5 days later. Once the technician came, they diagnosed the problem, and the report was sent back to AHS 5 days after the appointment. And we called everyday to check status.
From there, it took AHS another 3 days to approve the parts order, 7 more days for the vendor to receive the parts. As we finally waited for the technician to come and complete the repair, thinking that we can finally have a cooktop to cook food after a WHOLE MONTH, only to be told that technician broke the burner heads during the repair, and now the whole cycle starts again. This is not to mention when we call customer service to follow up the status, we were told by AHS customer service rep to have some patience, because the repair will not be done in less than a month. I was also told to just use microwave to heat up frozen dinners, FOR A MONTH....
Meanwhile, they already took the service charge of $75 on the second day of the claim filed. I have never experienced such low level of customer service in any of the services I have ever received. I feel all those 5 star ratings at Consumer Reviews are very misleading, and people deserve to know the truth about AHS's services.
I will from now on to tell everyone that I know in my real estate business to not to use AHS, and I will try my best to let as many people know what level of service AHS truly provides. Oh, BTW, I will cancel all my home warranties from AHS now.
Product or Service Mentioned: Cooktop Repair.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
American Home Shield Pros: Website design.
American Home Shield Cons: Customer reps -most of them, Long wait time for technician appointment, Long turnaround time for solutions, Customer reps - rude, No vendor oversight.