That's the motto of American Home Shield (AHS). If you have a covered unit that is showing definite signs that it is just about to fail but it is still working when an AHS "service" representative stops by,you can forget having it fixed even if it is a simple and cheap repair. You have to wait until it's undeniably dead and buried and then you will likely have to wait several more days for another "service" representative to go by your house. Then you might have to wait 2 weeks for a part to come in and be installed. Or worse yet, the "service" representative will tell you the item failed due to some trumped up "lack of proper maintenance" issue and thus you are not covered.
Our washer now makes a loud rattling noise when filling. A 3 year old could tell there's a problem. An AHS "service" representative came by and said the noise is because our house water pressure is low. I told him there has been zippo change in the water pressure but the noise just started and requested that he explain this mystery. I even offered to check the water pressure (I have a gauge) to see if it was in the normal range. He was impressed with my resourcefulness, but still refused to repair the washer.
I'm 90% sure it is the water control valve which is relatively cheap and is not a big job to replace. But nooooooo. I'll have to wait until there's absolutely no water at all going into the washer and then if I'm lucky I get to pay another $55 "service" charge to get the part replaced.
There is some value in an AHS contract but a hefty dose of aggravation will be included.