Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
1.0

I have called 12 times, many put on hold for up to an hour and cannot get them to add more to my existing contract. I have been a customer with them for 15 years.The people at their call centers are very polite but they do not do what they said they would.

The contract # showing online is completely different to the one I was given over the phone.I have asked them to mail me an updated agreement for a month and am still waiting.They also asked for a lump payment to update which i was agreeable to, seems fair.

Next sales person asked for a different amount to update so I stopped payment on the first amount.

Now they are saying I am in arrears. Really?????

The sales people all agree that it is their error and apologise profusely but never correct it!

Any suggestions????

User's recommendation: Do not deal with this company unless you want to get shady repair men and answers to your questions passed from one call center to another.

Preferred solution: Let the company propose a solution.

American Home Shield Pros: Customer service is non existent.

American Home Shield Cons: Overseas customer sewrvice, Cannot ever, Ever speak to a supervisor, Can never speak to a supervisor.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1792 reviews
  2. 479 reviews
  3. 97 reviews
  4. 24 reviews
  5. 26 reviews
American Home Shield reviews