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I have called 12 times, many put on hold for up to an hour and cannot get them to add more to my existing contract. I have been a customer with them for 15 years.The people at their call centers are very polite but they do not do what they said they would.

The contract # showing online is completely different to the one I was given over the phone.I have asked them to mail me an updated agreement for a month and am still waiting.They also asked for a lump payment to update which i was agreeable to, seems fair.

Next sales person asked for a different amount to update so I stopped payment on the first amount.

Now they are saying I am in arrears. Really?????

The sales people all agree that it is their error and apologise profusely but never correct it!

Any suggestions????

User's recommendation: Do not deal with this company unless you want to get shady repair men and answers to your questions passed from one call center to another.

Preferred solution: Let the company propose a solution.

American Home Shield Pros: Customer service is non existent.

American Home Shield Cons: Overseas customer sewrvice, Cannot ever, Ever speak to a supervisor, Can never speak to a supervisor.

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