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Update by user Mar 25, 2022

THEY ARE TELLING THE TRUTH.THE PROBLEM IS NOT RESOLVED. WE STILL NEED SERVICE, SO I GUESS WE ARE GOING TO HAVE TO FIND SOMEONE ON OUR OWN TO COME OUT TODAY..

Update by user Mar 25, 2022

I feel that this company is insensitive to our need at this time. If they can't find anyone to come out and service us today. We should be able to find a service provider today and re-imbursed by American Home Sheild.

Original review posted by user Mar 25, 2022

We woke up this morning and had "NO HOT WATER". We have been American Home Sheild members for years and have only used the service a few times, but each time we have received SEVERE run around.

I was told by a customer representative named Riccardo, the contracted service cannot come out until Monday. THAT IS UNEXCEPTABLE. We have an elderly parent residing with us. Plus, would you like to go through the whole weekend with no HOT WATER?

Do you not have a company to come out on the same day for emergencies like this?

You all certainly auto withdraw your payment from our account each month, this is very disappointing. We will probably be cancelling our service with you TODAY!!!!!

User's recommendation: This company does not deliver what they promise in their TV commercials. Same day, that's a LIE!!

Monetary Loss: $80.

Preferred solution: We need someone to come out today, Friday March 25, 2022, Monday is unacceptable. WE NEED HOT WATER TODAY!!!!!.

American Home Shield Cons: Poor consu, Everything else in the world.

Location: Belmont, North Carolina

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