My hot water heater stopped working like 3 weeks ago. I contacted AHS and they sent a technician out in like 2 days.
The technician stated that the wrong size heater was installed and it needed to be replaced. AHS had the tank replaced by a company that they sent to my house in August of 2011. AHS has denied the claim to repair my hot water heater because its the wrong size. I have went back and forth with them on this because it was a company that they sent here that installed the wrong size, not me.
As of today, we received a final word that they will not cover it.
I am mad and disgusted because they are definitely liable and won't take ownership. I feel this company continuously looks for ways not to pay for services that I pay them monthly to cover.
Product or Service Mentioned: American Home Shield Warranty.
Location: Petersburg, Virginia