My hot water heater broke on a Saturday 12/2 and I called and was told the plumber would notify me in 24 hrs. I did receive the call from the plumber and they would be at my house first thing on Tuesday morning 12/5.

They came and said a new hot water heater was needed and submitted the request before they left. 12/7 called AHS for an update and the heater had not been authorized yet but the request would be expedited and I would hear back. Called again on 12/8 it get an update and after waiting 30 minutes to speak to someone, I was told the hot water heater was scheduled for delivery 12/14. At this point , I just want to cancel the order and go get a hot water.

This is the first time I have used AHS and based on this experience I will not renew and would not suggest this company to anyone. Horrible service.

Product or Service Mentioned: American Home Shield Water Heater Warranty.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1872 reviews
  2. 497 reviews
  3. 103 reviews
  4. 27 reviews
  5. 30 reviews
American Home Shield reviews