Not resolved

Hot water heater was leaking. The hot water heater is 13 years old.

AHS sent out a technician who indicated additional non covered cost to install. Technician also required cash or cashiers check to cover non covered cost. When I questioned the additional work, technician refused to explain and left. When I called AHS, the informed me they would not transfer to another company, which shows some complicity on their part in this scheme, but would only offer a payout.

After this is over, I am cancelling contract with them and reporting to Better Business Bureau. This is simply fraud!!!!!!

Product or Service Mentioned: American Home Shield Water Heater Warranty.

Reason of review: Warranty issue.

Monetary Loss: $450.

Preferred solution: Refer to another company to perform services. The resolution process is unacceptable..

I didn't like: Phone call wait times are 30-45 minutes, Service not finish.

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