Secaucus, New Jersey
Not resolved

Twelve days to have a water heater replaced. Had the water heater spring a leak on Friday morning.

Called AHS and a Plumbing Contractor called back two hours later. Could not come until Monday. Plumber showed up and it was *** in the tank. Plumber said he could replace the water heater that day if I wanted to pay their rates.

Took three days for AHS to approve the replacement. Now the water heater will not be delivered to the Plumber until Friday and they want to install the water heater on Tuesday. AHS has not called me once in seven days for an update. I waited on hold for over a half hour for a supervisor to answer my call and I finally hung up.

AHS sucks and they hire even crappier contractors.

Do not waste your money.

Product or Service Mentioned: American Home Shield Customer Care.

Reason of review: Poor customer service.

American Home Shield Cons: Subpar contractors, Wait to talk to someone on the phone.

  • Home Warranty Contract
  • Home Warrenty
  • Water Heater Replacement
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