Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

I attempted to close my account two times, the first with Alex 20 Mar 21 at 6:30 he guaranteed I would be contacted within 24 hours by telephone, I was not contacted by anyone.

I called again 1 April 21 at 6:02 and spoke with Chat who passed me onto a woman named Z she asked the same questions again and continued to ask me for a reason why I was closing my contract, my reply from the start was I don't need it, this went on until 6:30, during this conversation I was told if I cancelled the contract today I "may have to pay" a $41.95 fee. I asked for the reference and in my contract to which Z replied it is in your contract.

Z then stated I could let the contract expire on 2 May 21 and would not have to pay the $41.95 administrative fee.

American Home Shield and I have been under a contract since 2016 with no services performed, and when I attempted to cancel the contract was met with this type of service. I am finished with American Home Shield.

User's recommendation: Make sure you read the contract before entering into it.

Preferred solution: Contract cancelled 2 May 21 with no additional penalties.

American Home Shield Cons: Customer service is horrible.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1912 reviews
  2. 542 reviews
  3. 119 reviews
  4. 28 reviews
  5. 33 reviews
American Home Shield reviews