This is the 3rd complaint I have filed....Next will go to BBB ..I called for a simple water filter faucet replacement on 9/7/20. The first contractor set up never called, so I contacted them..The guy gave a sad story about his building being struck by lightning and health issues in his family.
He requested I contact AHS and request another contractor which I did. The 2nd contractor showed up- looked at the leak and said that AHS would not cover a faucet for under the counter water filter.. REALLY! I am requesting my $75.00 refunded to my bank account due to lack of service.
THIS IS OBSURD.. The entire water system costs (NEW) 158.00 at lowes and AHS won't cover a simple faucet.. To add insult to injury, your CS person Angel said she would look into this 3 days ago and assured me she would call back still no call! Poor CS and Poor service will win you no customers.
I am going to contact BBB if this matter isn't resolved in a timely manner. Furthermore, I will contact my real estate agent who offers these contracts and file a complaint
User's recommendation: I would not recommend this service.
Monetary Loss: $75.
Preferred solution: Full refund.