Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

Plumbing leak detected on Sunday 05/20/18, water dripping from second floor bathroom through ceiling onto first floor hardwood floors. Made service request with AHS same day.

Their contractor left me a message Monday afternoon and when I called him back got no response, told him to please call me ASAP. Contractor made no further attempt to contact me over next 36 hours. I called AHS Wednesday 05/23/18 to advise and they switched me to another plumber without telling me that gave the new plumber another 2 days to resolve the problem.

So now I am looking at no repair prior to Friday 05/25/18 (five business days AFTER initial call for service). AHS further stated any damage to my hardwood floors would not be covered.

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Full refund.

I liked: Ala carte coverage options.

I didn't like: Fraud, Lack of vendor follow up, Incompetent help, Wait time.

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