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7 weeks & counting of inaction for a covered repair. Their customer service reps speak poor English, and they all had the same response in 9 phone calls--apologize--then blame their own locally retained contractor--then assure us that all was approved and OK.
Then nothing would happen. Another week and another call, and they would blame their contractor, who said they sent all required info. to AHS many times, and they could fix the next day if they got approval and if AHS would let them buy the equipment. Our worst customer service experience ever.
We cancelled the AHS home warranty policy and got a local HVAC contractor who fixed the problem in 1 week. We went 7 weeks without A/C during some very hot weeks, and there was absolutely zero progress with AHS to fix the problem. 18 months of premiums for insurance against just this type of event, and when it came time to use it AHS was AWOL. You can't email them on their website, their "chat line" doesn't connect with anyone, and you have to work your way to a foreign customer service rep.
They reset the clock on the online work order date after a phone call, knocking off 3 weeks of time. When I called to cancel the policy, I was politely explaining why and they hung up on me, so I sent a cancellation letter. On a scale of 1-10 with 1 being the worst, they rate a 1. Jim H.
scale of 1-10 with 1 being the worst, they rate a 1. and
User's recommendation: Choose a different home warranty company.
Monetary Loss: $7.
Preferred solution: Full refund.