Making an appointment for a repair is a joke,
3 months ago requested a repair to one burner on a stovetop. Paid my $75.00, had a visit by "technical repair individual".
A part was ordered, it did not work, a second part was ordered, did not work. Was told that a new part would be ordered. 2 months later, no part, no repair and I was told that the work order was closed. Spent hours on the phone with customer service.
No result, no repair, no satisfaction. What a sorry group of people. a company like this should be shut down. We have been paying this company annual fees for 11 years.
This year the price was over $1,300!!!
No one I spoke with had any interest in fixing my problem. When I asked to speak to a supervisor, I was told there was no supervisor or manager, just the ineffective, useless person I was talking to!!
Product or Service Mentioned: Thermador Cooktop.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Location: Tallahassee, Florida