8303 N Lake Blvd, Kings Beach, CA 96143, USA
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Horrible service! My A/C is broken during an LA heat wave - an extreme heat advisory has gone out.

Our area is at 100 degrees. They will not dispatch emergency services over the weekend because it is not 105 degrees. I was told that I would have to wait until Monday or Tuesday for the technician to call me since they are not required to work on weekends.

When I requested a switch in technicians to have someone who worked on weekends, I was also denied because it was not 105 degrees.

My sister also had an air conditioning issue last weekend, not during a heat wave, and her company dispatched someone that day.

The American Shield “policies” are inhumane and customer service is horrendous. I would never ethically tell someone to ride out the heat with their family and wait until the technician is available to contact them next week.

Product or Service Mentioned: American Home Shield Air Conditioner Warranty.

Reason of review: Poor customer service.

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