1.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
0 comments

Horrible service! My A/C is broken during an LA heat wave - an extreme heat advisory has gone out.

Our area is at 100 degrees. They will not dispatch emergency services over the weekend because it is not 105 degrees. I was told that I would have to wait until Monday or Tuesday for the technician to call me since they are not required to work on weekends.

When I requested a switch in technicians to have someone who worked on weekends, I was also denied because it was not 105 degrees.

My sister also had an air conditioning issue last weekend, not during a heat wave, and her company dispatched someone that day.

The American Shield “policies” are inhumane and customer service is horrendous. I would never ethically tell someone to ride out the heat with their family and wait until the technician is available to contact them next week.

Product or Service Mentioned: American Home Shield Air Conditioner Warranty.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like