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Have been attempting to get someone, anyone to repair ducts. Had one contractor come out twice stated they would submit repair request, they did go underneath house and stated repairs were in order.

Had another contractor come out and he did nothing but complain about how hot it was and refused to go underneath house to look at ducts. Have 4 ducts that have restricted airflow, ridiculous electric bill, small house & a/c not holding comfortable temp. So AHS either would not allow first contractor to handle repairs or first contractor never submitted report. 2nd contactor stated a/c working fine and enough air coming through vents.

Didn't measure anything. Also stated couldn't gain access to ducts. I have spent way too much time trying to get this handled.

I call to speak with customer service and it's an hour hold. Can't seem to get anyone that can handle job.

Product or Service Mentioned: American Home Shield Claim.

Reason of review: Poor customer service.

Preferred solution: I want the ducts repair, cleaned and sealed.

American Home Shield Cons: Staff does not deliver as promised.

Location: 106 Old Mill Rd, LaGrange, GA 30240, USA

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Ductwork is not covered. The policy states it is covered, however, no ductwork failure is ever covered.

The reason is that Normal Wear and Tear does not apply to ductwork. Improper duct design? Not covered. Animal damage?

Not covered. Wet ductwork? Not covered. Mold?

Not covered. Damage caused by anything or anyone at any point?

Not covered. Duct work does not “wear out” or fail mechanically.

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