Update by user Dec 30, 2017

We got our own contractor to do the work. The difference in cost over what AHS were prepared to pay was marginal and immaterial.

Update by user Dec 30, 2017

The dishwasher was finally repaired on December 14th. It took AHS and its contractor a month to get the right part for an American modern washer.

The job could have been done in days by our own contractor. True we'd have borne the cost, but we paid $100 for AHS to confirm we had the problem in the first place. The water tank was eventually repaired by OUR contractor on 4th December in just a few hours. AHS wanted us to pay over $950 for the repair, and offered us $547 for the tank, which they felt was all that was covered.

They did not cover the extra equipment required to meet current code. We paid our own contractor $1700 for the whole job including pulling the town permit. AHS finally paid us back $547 on Dec 29th, after ignoring emails. So it cost us $1153 instead of $950, but the job was done instantly by our contractor.

Who needs this kind of insurance? They leave you without services for WEEKS.

Original review posted by user Nov 30, 2017

My dishwasher broke on 11/13. It cost me $100 on 11/16 to hear that they didn't have the part (they never do).

It took until 11/30 for them to arrive with totally the wrong part. I have never known such unprofessional inadequacy. It takes hours to get to speak to anyone on the phone. ç They don't deserve one star.

The whole deal is a rip off. Our hot water tank is now leaking and has damaged the laundry floor, and leaked through a wall to a hall carpet, This started just before Thanksgiving. It is still waiting for a date to be repaired a week later. We could easily have got a local plumber to do the work with a day's notice.

Not AHS. They take weeks.


Product or Service Mentioned: American Home Shield Water Heater Warranty.

Reason of review: Bad quality.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

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