Franklin, Tennessee
Not resolved

We have been dealing with AHS since 2003 with heat pump issues. Goes out in heat and cold.

Came out today and said needs to be replaced but we need to pay for inside half. Not what it says in warranty. Then tech backs up and says well we will just replace compressor and you pay $1000 for freon. He had already told us something is burning up compressors.

So we pay $1000 for freon in a compressor that is going to burn up. Terrible service.

We are elderly and should to be treated this way. Please publish this complaint.

Product or Service Mentioned: American Home Shield Warranty.

Reason of review: Warranty issue.

Monetary Loss: $5500.

Preferred solution: Deliver product or service ordered.

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