Fort Myers, Florida
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1.0
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Harry came out to fix a water heater and was having a bad day, he decided to overcharge me, an AHS customer. He took 79 dollars and walked away leaving the home with no running water.

American Home Shield should cancel any contract with this guy. He is unreliable and bad news, why take the chance? He has a policy of charging extra for Home Warranty customers.

Multiple reviews of bad service with American Home Shield and Harry Bordt the plumber. He wanted 470 dollars for two 10' pvc pipes that had to be replaced in addition to the free water heater AHS would supply and the 375 they were going to pay him.

Reason of review: Poor customer service.

Monetary Loss: $967.

Preferred solution: 13 years of 48 dollars a month refunded for sending out a subpar contractor and not a better contractor..

American Home Shield Cons: Harry b bordt.

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Anonymous
#1066531

First of all, your warranty company wasn't paying for a hot water tank. We were.

Secondly, we would never, ever, leave a customer without water. There is a service fee due when the plumber arrives, however, it is not $79.00. Not sure where you got that number from. Your claim was denied, so AHS wasn't paying us anything.

You pick what you want covered in your warranty when you buy it. Clearly, your hot water tank wasn't covered by your policy that you chose. So, instead, you chose to bad mouth us for your poor choices.

And, you don't even have the nerve to leave your name.

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