7106 Knightdale Blvd, Knightdale, NC 27545, USA
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Once they have you under contract they forget you. Terrible service: Expect to spend over an hour on hold waiting to speak to one of their employees.

I called a dozen times to get advise on next steps concerning a mechanic that wrote cannot be fixed on workorder ( which means replacement) . Six times went over an hour on hold BEFORE they answered. Then expect to talk with someone with all the interest and helpfulness that you expect being a customer. the completed the work order on my dashboard as in all was well , claimed I had to pay an additional $100 for a service fee and basically did not want to speak to me again on next steps.

every time there was a different excuse. Now 6 weeks into calling them on a daily bases there is still nothing happening .

Product or Service Mentioned: American Home Shield Warranty.

Reason of review: Poor customer service.

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Machele
#1382837

Sounds like you signed a "contract" and they are not living up to it. Thus, write them a letter advising them of this and that you therefore consider them in breach of contract and stop paying for something you cannot use. Simple.

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