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1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Warranty
1 comment

I have had the Home Warranty Plan for over a year. Made my first call 5 days ago for a plumbing issue.

I had to pay $125.00 for services call and then find out the warranty does not cover my plumbing issue. The customer service is terrible. They are great at convincing you what a great plan it is but they don't provide the services they promised to offer. I called to cancel the plan they didn't even ask why.

they said I would need to call another department to make sure the auto draft was stopped. Never reached anyone at the other number.

I would not recommend this plan to anyone. So if anyone know of a GOOD Home Warranty plan.

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Poor customer service.

Monetary Loss: $125.

Preferred solution: Get a better customer service system. .

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Anonymous
#1313529

Strongly agree with the above complaints.. same thing happened to me ..