After being hung up on once, being unable to "live chat" (I don't think they actually have a live chat--they blame it on cookies, which were disabled as they recommended), and being on hold for quite a while, I read one of the posts about how difficult AHS can be. I then called the company back, and when a young lady answered, I asked for her name and had her spell it.
I addressed her and said, "I will NOT be put on hold, I AM cancelling my policy RIGHT NOW. I understand your company does not like to cancel policies and makes the process very difficult.
Again, I will NOT be put on hold during this conversation...do you understand me?" Then young lady was very compliant, and my policy was cancelled within 15 minutes! (My husband was a little freaked out, as he did not realize I could be this assertive:))
Product or Service Mentioned: American Home Shield Account.