State: Georgia City: Lagrange Clear all filters (37 of 3026 reviews match)
filters
State:
City:
Product:
Show
1.0
Details
American Home Shield review - Unresponsive with long hold times!
American Home Shield review - Unresponsive with long hold times!
American Home Shield review - Unresponsive with long hold times!
I called to report my HVAC was broken and leaking through the ceiling to the bottom floor. After 8 days, a technician finally came out and looked at our system. Now 2 days later, I called to find out when it would be repaired. After 5 phone calls where I was...
View full review
1 comment
Anonymous
#1684897

My guess is the system is low on refrigerant and the coil is frozen up. This results in an abundance of water overflowing the condensate drain line.

They probably discovered excessive corrosion on the copper coil, resulting in a refrigerant leak, which is an unfixable problem. The contractors for AHS are so busy that they haven’t had time to work up your report to AHS, but when they do, be prepared for bad news. At minimum, you will hear that the refrigerant will cost YOU out of pocket up to $1500, as AHS only covers $10 per pound. You will also hear that secondary damage is not covered, so the Sheetrock damage is yours to fix.

Also, water dripping through the ceiling under an air handler tends to be a recurrent problem, so don’t fix that ceiling yet. AHS will never get that to stop. Their halfarst repairs will only go so far.

You need a complete new system, outside and in the attic, but be assured they won’t be paying for it. How long do you want to have this problem go on?

Review
#1531568 Review #1531568 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Customer service is the worst
Reason of review
Damaged or defective
Loss
$7000
Preferred solution
Deliver product or service ordered
5.0
Details
My central air was not working, contacted to American Home Shield who referred me to Island Breeze air condition company.. they said they had to order 3 blades and give them 36 hours, the 36 hours passed over the weekend, it's 90 degrees outside and 100 in the house, I...
View full review
1 comment
Anonymous
#1704760

FYI, all parts houses are closed on the weekends. Most close at 4:30pm on Friday and reopen at 8am on Monday, if there is no holiday.

They close for all major holidays—YES even 4th of July. Nobody, I mean NOBODY, carries a fan blade to fit your specific unit, except MAYBE a supply house. And weekends don’t count, as every parts house is CLOSED. You are paying for cheap repairs, not fast repairs.

You can’t have both!!!!! If you want fast, you have to hire an independent contractor, and you have to pay the parts house $75 to meet your tech to see if they have what you need, whether they have it or not. No customer is ever willing to pay the emergency fee to get the parts house to send someone from home to open the store.

And they can’t tell you if they have the right part in stock until everyone gets there. Do you really think a home warranty is going to do this?

Review
#1562261 Review #1562261 is a subjective opinion of poster.
Cons
  • Customer service told us we had to wait five days
  • Not being problem solvers
  • Horrible customer service
Reason of review
Problem with delivery
Preferred solution
There needs to be someone in American who can address customer's problems of getting another contract person to do the job if the one given to the client falls down on the job.

American Home Shield review in Lagrange, Georgia: Poor customer service , Never call you

1.0
Details
Never call you Back, and the Techs tell you parts are on the way every day, waited one month called to check on parts and was told by other supplier of Dishwasher parts that they stop making them. Under the contract AHS is to replace or repair Unit. You call them and get so Asia people that tell you that they are order the part, but they do not make them any more! So you ask them about replacing the unit and the put you on Hold and never come back . Ask for refund and they laugh!
View full review
Review
#1550252 Review #1550252 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
1.2
Details
They send out crooked contractors who inflate the price and make you pay most of the cost out of your pocket.
View full review
3 comments
Anonymous
#1693461

They aren’t crooked contractors. Ahs only pays them your service fee, and then you and the contractor work it out for the rest of the money.

AHS is the crooked one. They won’t use contractors who charge over the customer’s service fee. The AHS Contractor Relations Reps determine the average price per, call per trade, and that’s all the contractors can charge AHs. Yet SOMEbody has to pay for it!!!

That leaves the contractors NO choice but to find ways to charge the customers. Sorry but the home warranty market is just a complete SCAM, and AHS could fix it if they would just PAY for what you customers of theirs NEED. Their idea of “coverage” is making the contractor cover it. Then the contractor gets blamed for everything.

Easy enough to understand? Got any suggestions for how to correct this?

I say, vote against all Home Warranties, by taking your business to a local small business tradesperson that you trust. That would correct it.

View more comments
Review
#1545618 Review #1545618 is a subjective opinion of poster.
1.0
Details
They keep giving me the run around. Ice maker was never fixed and I have talk to 4 different people. A supervisor have yet to contact me. And they trying to make me pay a $100 fee again. They also stated that they did not know the Corporate number
View full review
1 comment
Joeanna
#1665890

Ice makers are not repairable, and usually are a sign that you need a new refrigerator, but unfortunately, the appliance repair company who works for AHS will be punished severely if they recommend a fridge replacement. It’s all about the money, of course.

In order to keep AHS happy, the contractors have to absorb the cost themselves, instead of getting paid by AHS (and then losing future AHS business); so the customer needing something big just gets put off. The ice maker is always the first thing to break on a fridge, at least all the ones I’ve owned. I usually just use ice trays for several years, and save up for a new fridge. Have you considered that?

Because neither AHS nor the fridge guy want to buy you one, and it sounds like they can’t fix it for less than the $100 service fee, which is all the repairman will get—even if he pays for your new fridge. If AHs pays for a new fridge, they will get a new appliance repairman, because that one isn’t playing the game right and providing the new appliances for free whenever he can’t fix them for the $100. So knowing this, which I guarantee to be true, since I am a contractor who works for home warranties, what do you think about this situation, and what is your next move? Please advise.

I have great interest in understanding how home warranties get away with duping so many consumers and contractors. I have pondered this for years. Nobody ever wants to discuss how to make this better, except to say gimme gimme gimme and to heck with the contractor. Without the contractor, who is beholden to AHS for survival, there would be no claim processing.

They’d have to provide mo ey and let the local competition bid the top dollar bids and get the jobs done competitively. It would cost AHS a fortune, and your rates would go up tenfold. A fridge can cost $3000-5000 now! Ho much does the policy cost?

$400-500? Customers really plan to rack up good, and they don’t seen concerned about all the bad reviews because they don’t want to know, or they plan to fight for months. Nice. Often the people who fight like that have the money to buy what they need but they lack common sense to figure out this is a scam.

Even knowing it’s a scam still makes them want to be scammed because they are scammers too. The kind of people who go “haha I’m gone get me uh new ice box jus as soon as I get this policy started—I’m mon have me some ice cold beers and I ain’t gone have to spend no money”

Review
#1501483 Review #1501483 is a subjective opinion of poster.
Service
Ice Maker Repair
Reason of review
Order processing issue
I stayed with this company for 3 years and finally had enough. They sent incompetent workers who were only in it for the money and not for doing their jobs. The American Home Shield Company would steal a $100 each time I call for a service and then of course their...
View full review
4 comments
Anonymous
#1671593

The AHS contractors (like everyone else in the working world, yourself included) ARE only in it for the money. So is every other contractor you might hire.

The relationship between AHS contractor and homeowner is distorted because of a home warranty policy being in the middle. If the home warranty would just PAY for the work that needs to be done, the contractors would line up to do home warranty work. Any contractor would LOvE to have valid leads handed over, with someone big like AHS paying the bill. That, however, is a pipe dream, just like the fairy tale of a homeowner that a home warranty will save them thousands of dollars and they won’t have a single night without AC.

Expectations do not meet reality in home warranty world. The AHS contractors are few; selected for their small size and willingness to sacrifice their retail operations in exchange for a vast clientele of people who don’t want to PAY for services themselves, and are not inclined to set aside money from their budget for necessities, even though they own a home, and know that things will break down. The vast AHS clients have an intense distrust of hardworking, blue collar, local, small businessmen, and don’t value their expertise and skill, but instead place their trust and their money in gigantic international corporations who couldn’t care less about your problems. Kind of like the government running healthcare.

How is that working out for everyone? Since a homeowner’s repair issues can be better handled locally, using capable, ready to work, trustworthy, skilled, licensed, insured, tradespeople, who’ve had more years of training getting licensed than a medical doctor, why not HIRE THEM? Why send your money out of the local economy every month, and then get shafted when you need it returned to you? Why not get a bank account?

Or shove the money in the mattress for when you need it? In homeownership, you are going to need at least one repair or appliance replacement per year, so why not earmark your money for your own fund and self-insure?

It beats sending your money out of your control every month, Like paying taxes, you don’t get a say in how that money is spent. Just say NO to home warranties!!!!!

View more comments
Review
#1511370 Review #1511370 is a subjective opinion of poster.
1.0
Details
I am writing to you, as a last resort effort prior to contacting an attorney, regarding the cancellation of a home warranty. On October 24, 2018, I telephoned AHS to cancel the home warranty I had purchased. I was told that I would hear back from someone within 48...
View full review
Review
#1404693 Review #1404693 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Being lied to repeatedly
Reason of review
Poor customer service
Loss
$465
Preferred solution
Full refund
Tags
  • Deceptive Practices
  • Liar Bad Service
1.3
Details
AHS sent Bestway Mechanical to repair by 2 year old Lennox A/C. The mechanic said in addition to the coil, it needed 4 other parts (not covered by AHS) to "bring it up to code", which AHS charged me $ 125 for the visit. I contacted the company that installed the A/C,...
View full review
1 comment
Anonymous
#1601551

The repairman only gets $125 out of Ahs for doing the job. Would your other repairman do it for that?

Therein lies the problem. The difference is the amount you have to pay so that the work can be completed, and the repairman can earn a living. Do you care whether the repairman earns a living? Most people think it’s ok for everyone to earn a living as long as they don’t earn it from them.

Also, most people think repairmen should be willing to do the work for free or at cost as a public service, since the skills they earned are beneficial to society, like a doctor. Many people want to provide their own parts and just pay like $30 or some *** for a technician To install the whatever it is.

That eliminates all profit to the technician. Well would you go to work and do your job if they only paid you enough for the gas to get there?

Review
#1399590 Review #1399590 is a subjective opinion of poster.
Service
Bestway Mechanical Air Conditioner Repair
Cons
  • Horrible response
Reason of review
Bad quality
Loss
$545
Preferred solution
Full refund
Tags
  • Repairman Was Fraudulent
2.1
Details
Paid my $75 for a service call for a shower valve that was stuck. American Home Shield assigned me to one of their "vetted" "quality" contractors. Ironically, one with a 1 star google review, which is marked as permanently closed on google... 4 days of missed work and...
View full review
1 comment
Anonymous
#1577978

A shower valve replacement is a big, costly plumbing ordeal, and both plumbers only get to bill AHS a TOTAL of $90, including your service fee, whether they fix it or not. Not for each trip: IN TOTAL.

You’ll probably think, that has nothing to do with me; if plumbers want to work for AHS then they should just do it. But, obviously, it DOES pertain to you in the sense that you are having to wait until the plumbers find the time and another way to repair it. Now for comparison, call some other plumbers who are not AHS contractors, and ask how much it would be for a shower valve replacement. Ask them if they could do it for $90 and supply the new fixture as well.

Keep in mind, if AHS’ preferred plumbers charge even half as much as a retail plumber, they will not get any service calls from AHS. Not ANY. Not FEWER—NONE. Therein lies the problem.

The bad reviews don’t lie. The service contractors that AHS uses are victims in the process as well, because when they enter a contract with them, they have high hopes and expectations of at least a decent relationship with AHS and the customers. As they adapt to the often painful lessons learned in the home warranty business, while attempting to grow to accommodate the increasing call volume if they are able to find a way to beat the system and stay afloat working for AHS, they become co-dependent with AHS and the customers in a sick, dysfunctional 3-way relationship.

The only financial motivation for the AHS plumber is higher call volume to offset the losses he had on claims that cannot be denied. As a customer, reading this, how does this affect your decision to purchase or renew a home warranty?

Review
#1378429 Review #1378429 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • Website
Cons
  • Contractor
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund
Tags
  • Warranty Worthless
  • bad contractors
  • Time Waster
  • Useless

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

Compare American Home Shield to

American Home Shield
American Home Shield
291 reviews
1.4
VS
Choice Home Warranty
Choice Home Warranty
291 reviews
Compare American Home Shield vs Choice Home Warranty

Latest Question

American Home Shield Questions
1.0
Details

Update by user Oct 23, 2018

I finally got instructions on how to pay for the work myself and get reimbursed. I paid $739 for repairs.

I was told I would be reimbursed $524. Three weeks later, I got my reimbursement check and it was only $449........

DON'T WASTE YOUR MONEY. I PRE-PAID OVER $600...

View full review
2 comments
Anonymous
#1660597

WISH I HAD COME TO THIS SITE BEFORE I SIGNED UP WITH AHS - THIS COMPANY IS A NIGHTMARE = GOOGLE REVIEWS ARE A LIE, STAY AWAY - STAY AWAY

View more comments
Review
#1358298 Review #1358298 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Reason of review
Poor customer service